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All our online orders are dispatched from our Warehouse in Belrose, Sydney. Orders over $90 will receive Free Standard Shipping. All orders over $200 will receive Free Express Shipping.All orders under $90 will be charged a flat fee of $9.95. Express Shipping is also available to all orders at a flat Fee of $12.95.
We aim to have all Australian orders shipped the same day if placed before 3 pm (AEST). We use Australia Post & Fastway for our standard shipping option & Australia Post Express for our Express Shipping option.
We ship to PO boxes & Parcel lockers - all orders shipped to PO boxes will be sent via Australia Express Post.
Please note that due to COVID all parcels require no signature.
If you have not received your items within 5 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
The courriers we use include :
Please note that we no longer work with Courier's Please.Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.
In some instances, they will re-attempt delivery the following business day. Please contact Lilac and Mila if you see an attempted delivery scan on your tracking so we can pass on further delivery instructions on your behalf.
We are now offering Click & Collect from our office based in Belrose, Sydney. Once selected, you will receive an email notification once your order is ready for collection. Please allow up to 24 hours for your order to be ready. Click and Collect is available during our office hours. We are open Monday - Thursday 9am - 5pm & Fridays 9am - 3pm.
Our address is unit 7/13B Narabangway Belrose 2085 NSW. We are down the bottom where you can find the ' Warehouses' sign.