RETURNS POLICY

At Lilac and Mila, we want you to love your new pieces as much as we do. If you change your mind for any reason, we will gladly accept your return on ALL ITEMS (including sale items) for a store credit or exchange. We do allow refunds, however, strictly only on full price orders, subject to the following conditions:

• The Item is returned to us within 60 Days of Purchase. 
• Gift Cards & Store Credits never expire giving you all the time you need to find the perfect pieces.
• Items must be in original condition, with tags attached and unworn.
• Items with makeup marks, perfume or stains will not be accepted.
• Lilac and Mila does not provide a refund for faults made by the customer.
• Once we have received your items your store credit/ exchange or refund will be processed. Please allow 3-5 business days for returns to be processed.
• Your name and order number can be found on the parcel 

Please note that items purchased with a store credit cannot be returned. Swim also cannot be returned for Hygiene reasons. 

 EXCHANGES 

Unfortunately, we do not offer exchanges.

 STORE CREDITS 

Once we receive your return, we will issue your store credit via Gift Card. This credit can be used on all items in the store. Our gift cards don’t expire, giving you plenty of time to find the perfect replacement item.

SALE ITEM RETURNS

You can now return items purchased on sale for a STORE CREDIT within 60 days of purchase. This includes orders purchased with a first purchase discount, Influencer codes, storewide sales, marked down items etc…


FAULTY ITEMS

If you feel like your item is faulty please email us at hello@lilacandmila.com within 3 days of receiving the item. Please make sure to include an image and description of the fault. Our customer service team will treat this as a top priority.

Please note that every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and photoshoot lighting can affect the way products appear on the viewing monitor. We cannot be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

BOOK A RETURN

Australia

If you are in Australia, you can now return your items via our Returns Portal which you can access here >>  Lilac and Mila Returns Portal

Once on the portal please follow the steps listed to process your return.

Please note that Incorrect details entered via our Returns portal regarding your order will lead to a $9.95 return fee directly deducted from your store credit:

Please not that Subject to our obligations under the Australian Consumer Law and similar legislation, items sent back via our customer's own shipping method means that we cannot be held responsible for shipping and handling of any returned items. If the package does not reach us safely we will not be able to complete exchange ,we strongly recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

INTERNATIONAL RETURNS:

Our Returns Policy is also valid on all international orders. To return your items, please contact at hello@lilacandmila.com for return shipping details.

Duties, Taxes and VAT are not refunded on international returns.