Frequently asked Questions
Free shipping Information
Australia – We currently offer Free Overnight Express Shipping on all orders domestic orders for a limited time only.
All International countries/regions - Shipping on all international orders is of $12.95.
Please note that Any duties and taxes assessed by customs are the responsibility of the customer.
We offer Free Returns on all full Priced Domestic orders.
Tracking your order
Once you order is dispatched you will receive shipping confirmation along with a tracking number.
♡ FREE SHIPPING WORLDWIDE ♡
All international orders will be charged $12.95.
All domestic orders will be sent in our overnight express service.
ESTIMATE DELIVERY TIMES
International - We currently offer Free Standard Shipping with detailed tracking on all international orders. Please allow 14 days on average for your parcel to reach its destination.
Please note that any duties & taxes are the responsibility of the customer.
We ship to 100+ countries all over the world– if you aren’t sure if your location is available feel free to email us via the contact form.
If you haven’t received a shipping confirmation within 48 business hours, please don’t hesitate to reach out.
Please note that in periods of sales ( such as Boxing day, Easter etc…) orders can take a little longer to be shipped due to the high volume of orders to be fulfilled.
If you haven’t yet received your item within 3 days of the shipment date, please make sure to check you parcel tracking. As we do not leave parcels unattended, parcels are often dropped off at your local post office to ensure the safety if the home is unattended. To find out if this is the case you can either copy and paste your tracking number into Australia post’s tracking website or check your mail - box for a parcel collection note.
TAXES & DUTIES
We recommend contacting your local custom office for further information.
PICKING UP YOUR ORDER
CHANGES TO AN ORDER
We offer a 60 day return policy from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price.
To be eligible for a return, items must be in original condition. This includes tags to be still attached, unworn and in their original packaging.
We do offer exchanges, although we may not always have the item you are chasing we do our best to accommodate. If available, we will gladly hold the item you would like for up to 10 days.
SALE ITEM RETURNS
We have recently made changes to our returns policy YAY! You can now return items purchased on sale for a STORE CREDIT within 21 days of purchase. This includes orders purchased with a first purchase discount, Influencer codes, storewide sales, marked down items etc…
Please note that we do not cover return shipping costs on sale items.
ITEMS NOT ELIGIBLE FOR RETURN
• Items purchased with a store credit
• Items which do not have tags attached, original packaging or have been noticeably worn.
If you feel like your item is faulty please email us at firstname.lastname@example.org within 3 days of receiving the item.
Please note that every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and photoshoot lighting can affect the way products appear on the viewing monitor. We cannot be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
STARTING A RETURN
We offer Free returns for domestic customers.
Please note that this is only offered for items bought full price and excludes sale items and items purchased with a discount code.
Once we have received your items please allow up to 3 business days to process your return - and issue your exchange/ store credit depending on your preference.
Please not that Subject to our obligations under the Australian Consumer Law and similar legislation, for any return that isn't sent back with our Free Return Service, you will be responsible for shipping and handling to return any unwanted items. If the package does not reach us safely we will not be able to complete exchange , we strongly recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
To obtain a Free Return Label – please email us at email@example.com with your order number. From there we will have a Prepaid printable label sent to your email. All you have to do is print it and stick it on!
You can either drop it off at your Local Australia Post Office or book for a pick up with Startrack over the phone during business hours. To organise a pick up with Star track, please ring : 13 23 45.
If you have any questions regarding our free returns please don't hesitate to get in touch.
We also offer a number of payment plan options. This includes Afterpay and Laybuy. Please note that we of course also have Paypal available.
If you do not see your preferred payment method on our website, please email us at firstname.lastname@example.org
Please note that due to high amounts of partnership requests, only successful applicants will be contacted x x x
PROMO/ DISCOUNT CODES
Please note, only one discount code can be redeemed per order.
STORE CREDITS & GIFT VOUCHER
To use it with a promo code, please email us at email@example.com and we can process this for you manually.