Frequently asked Questions
How much does shipping cost?
Shipping within Australia is offered at $8.95. Please note that all our Shipping is Express.
International Shipping is of $18.95.
Do you offer refunds?
Yes! We offer refunds on items bought at full price, in original and unused condition and returned within 14 days.
Please note that we do not offer refund sale items/ bought with a discount.
How long will it tak to receive my order?
All our shipping is Express. If ordered before 3pm on a business day, your order will be sent out that same day. If the order is placed after 3pm, it will be sent out the following day.
Therefore you can expect to receive your order within 1-3 business days.
How can I track my order?
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
If you don't receive one, do not hesitate to reach out.
I haven't received my item. What can I do?
I'd like to make some changes to my order! Can I do that?
How come I am being charged the same for Express as normal shipping?
Does Lilac and Mila take in charge my Import/ Tax duties?
What is my order packaged/ Shipped in?
What is your returns Policy?
What if my item is Faulty?
I've bought an item on Sale/ with a discount code! Can I return it?
Do I have to pay for Return Shipping?
How do I return an item?
What is Afterpay?
I'm an influencer and would love to collab! How do I proceed?
Please note that due to high amounts of partnership requests, only successful applicants will be contacted x x x