Frequently asked Questions
How much does shipping cost?
Shipping is Free and Express on All Australian orders over $50.
Shipping on orders under $50 costs $7.95 - All our Domestic shipping is also Express Overnight shipping Australia wide.
International Shipping is of $18.95 AUD.
EXTENDED RETURNS POLICY
Because we want you and your loved ones to love your New Lilac and Mila pieces around the Festive season, you now have until the 10th of January to return your items.
Orders can be returned back to us for store credit or an exchange. To be eligible for a return please ensure that the items need to have all tags attached and be in original condition.
If you wish to Return an item, please email us at firstname.lastname@example.org so that we can issue you with our address and a returns number.
Please note all items purchased on sale or with a discount code are final.
How long will it tak to receive my order?
All our shipping is Express. Therefore you can expect to receive your order within 1-3 business days.
Please Note that in busy periods, lead times may increase.
How can I track my order?
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
If you don't receive one, do not hesitate to reach out.
I haven't received my item. What can I do?
I'd like to make some changes to my order! Can I do that?
How come I am being charged the same for Express as normal shipping?
Does Lilac and Mila take in charge my Import/ Tax duties?
What is my order packaged/ Shipped in?
How Much is shipping?
What is your returns Policy?
Items must however be in original condition, unused with tags and packaged for an Exchange/ Store Credit to be issued.
All items can be sent back exchanged except: Swimwear and ALL SALE ITEMS. This includes items bought with discount codes such as Boxing Day discounts, Black Friday, 12 Days of Christmas etc..
If you feel like your item is faulty or have any questions regarding our returns policy please email email@example.com and we will get back to you with priority.
Please note that every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and photoshoot lighting can affect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
How To Proceed with Returns?
We offer Free returns for domestic customers. Please note that this is only offered for items bought full price and excludes sale items and items purchased with a discount code.
Once we have received your items, we do our best to make the process our priority to either exchange or return the good to you as soon as we can. Please allow a 2 business days for us to process your return and organise a new item to be sent out or processing your store credit.
I've bought an item on Sale/ with a discount code! Can I return it?
Do I have to pay for Return Shipping?
Please note that this doesn't apply to international orders, sale items or items purchase with a discount code.
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return that isn't sent back to us with our shipping label issued you will be responsible for shipping and handling to return any unwanted items. If the package does not reach us safely we will not be able to complete exchange , we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
How do I return an item?
What if my item is Faulty?
What is Afterpay?
I'm an influencer and would love to collab! How do I proceed?
Please note that due to high amounts of partnership requests, only successful applicants will be contacted x x x