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Shipping & Delivery

AUSTRALIA

FREE EXPRESS SHIPPING when you spend over $90 ! Orders under $90 will be charged a flat rate of $9.95 for express shipping.

 

Delivery Time

We aim to have all Australian orders shipped the same day if placed before 2 pm (AEST). We use Startrack Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days. 

Please note that Star Track Courier can only deliver to physical addresses, orders addressed to PO Boxes or Parcel Lockers will be automatically sent with Australia Post which may take up to 3 business days. Our Startrack Express Service is now a  NO SIGNATURE next business day delivery service due to COVID.

If you have not received your items within 4 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. 

 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

In some instances, they will re-attempt delivery the following business day. Please contact Lilac and Mila if you see an attempted delivery scan on your tracking so we can pass on further delivery instructions on your behalf.

 

NEW ZEALAND

FREE NZ EXPRESS SHIPPING when you spend over $150 AUD . Orders under $150  AUD are a flat rate charge of $18.95 AUD.

 

Delivery Time

All New Zealand orders are sent Express with DHL and should be received within 3-4 business days*. 

 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.

 

New Zealand Taxes and Duties

Please Note that Lilac and Mila is not responsible for Taxes and Duties on International Orders.

 

 

REST OF THE WORLD


We offer Free DHL Shipping on all international orders over $300

 

Shipping Prices vary depending on the order value.

 

Orders $300+

Free Express Shipping

 

Order value $140 - $300

 

$18.95

Orders $0 - $140

 

$28.95

 

Orders are sent Express with DHL and should be received within 3-10 business days*. This is a NO SIGNATURE delivery service. 

 

Duties

The Customer is responsible for any import duties or taxes.

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